Support Center

Getting Started (8)

• Activate a Free Trial
• Create a New Survey
• Collecting Survey Responses
• Create an Account
• Getting Started Video

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Customizing your Survey (9)

• Add Your Own Logo to Surveys
• Customize Background Image
• Customize Button Style
• Customize Question Text Style
• Customize Template Survey

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Integrations and API (31)

• About Zapier
• Exporting Responses (Contacts) to Infusionsoft
• Exporting Responses (Leads) to Salesforce
• Mapping to Custom Fields in Infusionsoft
• Opt-in for Infusionsoft

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Accounts and Billing (22)

• Billing Overview
• Delete Account
• Downgrading Your Plan to a Lower Tiered Paid Plan
• Enterprise Discount
• Extend Pause Subscription

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Account & Users (11)

• Account Logo
• Grandfathered Account Feature Compatibility
• How to Improve Email Deliverability
• Language
• Manage multiple clients using a single QTS account

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White Label (12)

• Creating a Client User
• Directing Clients to Your White Label Web App
• Getting Started with White Labeling
• Providing Clients Access to Survey Data
• Resetting a Client User's Password

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View and Download Data (11)

• Custom Column Descriptions
• Downloading Your Survey Data
• Export Your Survey Responses to Google Drive
• Filtering Your Survey Responses
• Incomplete Responses

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Reporting and Analytics (12)

• Active Kiosk Report
• Analytics Report
• Hourly NPS®
• Hourly Satisfaction
• NPS Report

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Notifications (9)

• Create a Kiosk Failure Notification
• Create a Response Notification
• Delete a Notification
• Edit a Notification
• Enable / Disable a Notification

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Managing Users (9)

• Add a New User
• Assign Roles to a User
• Assign Survey(s) to a User
• Delete or Remove a User
• Disable / Enable a User

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Managing Devices (9)

• Activate Device
• Add Device Licenses
• Deactivate Device
• Locating the Device ID on the QuickTapSurvey Web App
• Locating the Device ID on Your Device

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Question Types (28)

• Date Picker
• Display Image
• Display Text
• Email
• Lists

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Creating Surveys and Collecting Responses (30)

• Adding an 'Other' Option for Multiple Choice - Many Answers
• Adding Questions
• Adding Response Filters to Your Survey
• Auto-Reply Email
• Basic Skip Logic Overview

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FAQs (54)

• Adding International Keyboards for Multi-Language Surveys - iOS
• After updating a survey, why don’t I see the changes on my device?
• Android Offline Survey App "Can't install app" Solution
• Can I edit a survey response?
• Can I export my survey responses to SPSS?

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